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CRS 3.5.3 Update an existing Text file

I have a customer requirement to insert a line into a permanent log file, with some basic information about the call (Date, Time, Caller ID, Brief error description) on every error condition where I cannot access their SQL database to write an error log in SQL. I've been playing around with the Document steps in the Editor, but I'm not really finding what I need. Has anyone else had any experience with this? Thanks.

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