You don't, at least, not without manual surgery on the SQL database and then you would have consequences to deal with. Even if an agent isn't employed today doesn't change the fact they took calls in the past. How would Historical Reporting make sense of history from 30 days ago, 90 days ago, a year ago without having those records? Information is kept on every agent that ever existed, even if they are no longer active.
Are there KB articles that explain how to delete these resource records. For example now I have a situation where I renamed an agent. The agent only appears once as an active resource. When I run the Agent Status Summary report in Historical Reporting both resource names are listed. I'm running the report for a time period after I did the rename. Would that be a bug in the Stored Proc./Crystal Rpt for this particular Historical report? Also I see another recent post "CSQ Misspelling...etc" which also sounds like the same problem.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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