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Community Member

CRS 4.0(4) with VXML, failing tor ecognize DTMF with Nuance

Hi,

I'm trying to deploy a VXML application with CRS 4.0(4) using VXML, and when I get to a point where dtmf have to be recognized, I get a no-input-timeout.

Attached is a MIVR log with just the MRCP-ASR Lines.

It's not too clear what is going on there. On the Nuance side, it's like nothing is happening. Could there be something wrong with my configuration?

If I try to detect dtmf from a CRS script application, it seems to work

the difference in the log between my vxml application and the crs script is that the vxml application does a

Entering injectDTMF(2)

Exiting injectDTMF()

while the CRS script does

processDTMFInterpretation(): Tag value for digit: 1 is: extn

thanks

2 REPLIES
Silver

Re: CRS 4.0(4) with VXML, failing tor ecognize DTMF with Nuance

Check if you have more than one NIC is the server and ensure that the cable is disconnected from the NIC when the server boots.

Community Member

Re: CRS 4.0(4) with VXML, failing tor ecognize DTMF with Nuance

It was in fact the Dual NIC problem, it solved it, thanks.

Now we still have it intermittently, but it seems to be on the Nuance side of things, since the dtmf digits are getting to the switch

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