We are trying to alert the agent with a prompt prior to the call being connected. For example, a call sits in the queue until an available agent becomes ready, we are then trying to ring the agents phone, once it answers we want a prompt to play from the script, and then to connect the agent with the caller.
I can not seem to figure out how to do this. I believe I am close, but I am unsure which parameters to use in order to do it. If anyone knows what I need to put in the selected tree of the select resource command for this to happen I would greatly appreciate it.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...