We have a user who complained that a call was dropped midway during a conversation. I know that MIVR logs have to be checked. What I don't know is how to read the log files. Can anyone direct me how to check the logs.
The Servicing and Troubleshooting Guide doc has some good examples of failures in the CRS system, and what the traces would look like in those instances. It doesn't, however specifically call out dropped calls.
Dropped calls are often difficult to find root cause for. Because dropped calls could be the result of a failure in one of several points in the system, you might have to:
- a. Narrow down the scope of the trace analysis by gathering more data like the affected agent's extension, time of the problem, number of the party they were talking to, and problem symptom (ie. did they just hear silence, or did they get some kind of tone).
- b. With the data gathered from a above, review the CCM SDI and possibly SDL traces from the time of the incident
- c. Review gateway logs, switch logs and other network devices in the call path from the time of the incident.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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setting the clocks forward 1 hour from standard time during the summer
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