CRS 5 Backups fail with this error: Unknown error occured while connecting to the host
We have backup issue with UCCX 5.0(2)SR03_Build317, while trying to take backup giving following error "Unknown error occurred while connecting to the host".
I have found the solution in the Cisco and tried all the suggestion, still not working and same error observed. Due to backup issue we unable to do any changes on the CRS, when we try to create new agents, those agents are not reflecting in the CRS.
Also I have observed bellow error , when try to re-sync the JTAPI,
Error while handling the input request.
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Config Changes are not allowed during 'Backup' operation, which was started by 'Scheduler' at 'Fri Jun 08 18:00:03 GMT+08:00 2012 '. Please try again after 'Backup' is complete.
•4. On the right side, double-click the record ID.
•5. Click the com.cisco.crs.cluster.config.ArchiveAdminConfig tab, and clear the password under Backup Storage.
•6. Click Apply.
•7. Navigate to Appadmin > Tools > Backup and Restore.
•8. Under Backup Storage Location, type the new password, and click Update.
After you complete these steps, you can run the backup. If the backup fails, restart the server, and try the backup again. If the backup still fails, you can navigate to CET, clear all the fields, and then type the new information for the storage location.
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