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CRS Administration Service Crashed

CRS Administration sevice is crashed on primary UCCX server, how it can be recovered?

The UCCX version is "Cisco Application Administration - 5.0(2)_Build064"

Screen shot is attached for further details

1 ACCEPTED SOLUTION

Accepted Solutions

CRS Administration Service Crashed

hi Rehan,

On IPCC server goto Start>Programs>Cisco CRS Administrator>Cisco CRS

Serviceability Utility>Select Process Activation Tab> Select CRS

Administrator Process from the drop down and click enable.

And then you need to restart the "Cisco CRS Nodemanager" from window

services. Right click on My Computer>Manage>Services and

Applications>Services

Note:Restart of that service will have service interruption.

Hope this helps!

Thanks,

Karthik

4 REPLIES
Super Bronze

CRS Administration Service Crashed

Hi

Have you restarted this server? It looks like it is running as the secondary (not the S next to CRS Engine) so you can do this without causing service issues.

If it doesn't come up after a reboot, see this doc: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080544954.shtml

There may be a procdisabled key set to 1 for the admin process - this gets set if it crashed a few time consecutively.

Aaron

Please rate helpful posts..

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

CRS Administration Service Crashed

hi Rehan,

On IPCC server goto Start>Programs>Cisco CRS Administrator>Cisco CRS

Serviceability Utility>Select Process Activation Tab> Select CRS

Administrator Process from the drop down and click enable.

And then you need to restart the "Cisco CRS Nodemanager" from window

services. Right click on My Computer>Manage>Services and

Applications>Services

Note:Restart of that service will have service interruption.

Hope this helps!

Thanks,

Karthik

New Member

CRS Administration Service Crashed

Hi Karthik

Thanks for your support, issue resolved.

CRS Administration Service Crashed

hi Rehan,

Glad to know that your issue is resolved.

-Karthik

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