I have been unsuccessful in getting call monitoring configured. The article #40423 in the Cisco Tech Center is not very helpful. All the agents are in one vlan on a downstream switch ( a 3550 which can support rspan). My core switches are two 4506's configured for failover. My CRS server has two NIC's with separate ip's and the monitoring server nic is in it's own vlan (per the information in the artice).
I tried setting up a rspan on the first 4506 to send all traffic (vlan) to/from port going to the downstream switch that has all the agents phones. When I enable the rspan on the switch that has the monitor server connected as the destination I no longer can ping that server NIC.
Does anyone have any more information how to configure silent call monitor/recording with downstream switches? I have about 10 to 15 agents active at one time.
Thanks, That helped I can now ping through the port when RSPAN is configured but I am still having trouble getting any data. I have a vlan for all voice traffic, I have RSPAN configured on the 3550 which has all the agent phones:
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...