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New Member

CRS Editor JAVA error: java.lang.nullpointerexception

When using CRS Script editor in CCX 7(1) SR1 I get an error:java.lang.nullpointerexception. Reinstalled CRS editor plug in and Java to the latest versions, but still get the same error. How to get rid of it?

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2 ACCEPTED SOLUTIONS

Accepted Solutions
New Member

Re: CRS Editor JAVA error: java.lang.nullpointerexception

There is a bug reported for this issue. Followed it and it is fixed.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso68954

New Member

Re: CRS Editor JAVA error: java.lang.nullpointerexception

This might help somewhat:

"Cisco Customer Response Solutions (CRS) Software and Hardware Compatibility Guide" - June 16, 2008

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

This document lists the JREs compatibility with all versions of CRS:

Your version of CRS, CCX 7(1) SR1, uses JRE 1.5.0_011 or 1.5.0_014.

5 REPLIES
New Member

Re: CRS Editor JAVA error: java.lang.nullpointerexception

I've got the same problem. Did you come up with anything?

New Member

Re: CRS Editor JAVA error: java.lang.nullpointerexception

No, still have the same Java Error problem. Documentation says that the latest Java (I think version 16 ) is not supported yet, so I uninstalled 16 and installed older Java version 15.4 but still have the same problem. Now I'm using different PC for CRS Script editor. I'm working on new projects and don't have time to play around with this.

Please let me know in case you resolve this problem.

Regards,

Gundars.

New Member

Re: CRS Editor JAVA error: java.lang.nullpointerexception

Has anyone encountered this error and discovered a fix? The editor works on the server, but not on my WinXP PC. (Just finished rebuilding and still have the same error on a clean build.)

Thanks!

New Member

Re: CRS Editor JAVA error: java.lang.nullpointerexception

There is a bug reported for this issue. Followed it and it is fixed.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso68954

New Member

Re: CRS Editor JAVA error: java.lang.nullpointerexception

This might help somewhat:

"Cisco Customer Response Solutions (CRS) Software and Hardware Compatibility Guide" - June 16, 2008

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

This document lists the JREs compatibility with all versions of CRS:

Your version of CRS, CCX 7(1) SR1, uses JRE 1.5.0_011 or 1.5.0_014.

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