Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

CRS Error Log Message: Clean Session Map Fail

Can anyone tell me what the following means (on CRS 3.5(4)sr2, IP Queue Manager controlled by ICM 6.0(0)sr9):

1482: Feb 19 10:51:28.935 EST %MIVR-SS_TEL-3-CLEAN_SESSION_MAP_FAIL:Clean session mappings fails: All Call ids=CallID:3749 MediaId:44531/2 Task:33000016282,Starting session mapping id=44531/2,Ending session mapping id=5233/4,Exception=com.cisco.session.IncompatibleSessionException: Session id: 35000003641, unable to clean sessions from id '44531/2' to '5233/4'

1483: Feb 19 10:51:28.935 EST %MIVR-SS_TEL-3-EXCEPTION:com.cisco.session.IncompatibleSessionException: Session id: 35000003641, unable to clean sessions from id '44531/2' to '5233/4'

1484: Feb 19 10:51:28.935 EST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.session.impl.SessionManagerImpl.cleanSessions(SessionManagerImpl.java:1202)

1485: Feb 19 10:51:28.935 EST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.session.Session.cleanSessions(Session.java:1422)

1486: Feb 19 10:51:28.935 EST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$17.run(TAPIPortGroup.java:10889)

1487: Feb 19 10:51:28.935 EST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.QueuedExecutorImpl$WorkOrder.run(QueuedExecutorImpl.java:261)

1488: Feb 19 10:51:28.935 EST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.QueuedExecutorImpl$WorkList.run(QueuedExecutorImpl.java:171)

1489: Feb 19 10:51:28.935 EST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.WorkerPool$Worker.run(WorkerPool.java:398)

1490: Feb 19 10:51:28.935 EST %MIVR-SS_TEL-3-EXCEPTION: at java.lang.Thread.run(Unknown Source)

I'm not getting complaints, but it appears regularly in my MIVR logs on both of my IVRs. If this is an actual problem, any idea how to fix?

1 REPLY
Silver

Re: CRS Error Log Message: Clean Session Map Fail

It look like a bug - CSCsc56045 try it.

1421
Views
0
Helpful
1
Replies
CreatePlease to create content