I am wanting to verify that crs reporting will give reports if agents make outbound calls. I am not wanting to report on outbound campaigns. If an agent goes off hook with there IPCC ext. and makes an outbound call should crs report on that.
I have a small lab setup. I have an agent logging into IPCC through the IP phone, when I place a call to another extension from my IPCC extension, I am not getting any of that detail in my reports. Am I missing something?
Thank you for the response. That is the report I am pulling, though is not display any DNIS information. And the 'Duration' of the call is way off. Say for a test call that is about 1min, the 'Duration' displays 6sec.
Is there something I need to configure first in order to grab this info correctly. I have tried some thing under desk top admin in 'dial string' and the both CM and IPCC have their clocks snyc. with a time source
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
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CUCM Database Replication is an area in which Cisco customers and
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