Hey guys, i'm running CRS Historical Reports v4.0(4.14), and am making modifications to some of the canned reports. one of the reports that i've been asked to change is the Contact Service Queue Activity Report.
Our agents are using their acd lines to make outgoing calls. are these out going calls tracked in the Calls Handled column on the above report? if so is there an easy way separate them? basically like is done in the Agent Call Summary Report? but for the CSQ's instead?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...