What is the recommended way of upgrading a current CRS installation of 3.5(3)Standard which is Cisco IP IVR - 298 ports to a IPCX Enhanced 4.0 with the addition of 17 agents.
Would you order the software:
IPCX-3X4X-DIFF-UPG IPCX 3.X-4.X UPGRADE STD-ENH,STD-PRE,ENH-PRE - Configurable
then add on agent seats and even HA if asked?
Thanks in advance