We have CRS 5.0 installed with agents using softphones. Some of the agents work in different LAN than CRS. That LAN is connected to the CRS LAN thru a WAN link. Those agents cannot be monitored or their calls cannot be recorder. After some researching, seems that issue is with PC MAC source address, that are changed when going thru router, then it is not recording calls.
Is there any solution or workaround to overcome this?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...