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New Member

CRS Reason Codes

What report give me the reason codes that I configured in Desktop Administrator. I see the report that has the system generated reason codes. Not looking for that one.

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New Member

Re: CRS Reason Codes

Anybody figure this one out? I'm looking for the same thing.

Thanks

New Member

Re: CRS Reason Codes

In Historical Report run the Agent Not Ready Reason Code Summary. The click Detailed under filter Parameter selcet Reason Code, add the Reason you setup in desktop administator

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