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CRS Reports

I am using IPCC 4.0(4). I want to run the report "Agent Not Ready Reason Code Summary". When I click on the detailed tab and change the Filter Parameter to Reason code, only the first 15 Reason Codes that I created are available to choose from. How can I view the others that have been created. They have definitely been used so they should appear in the list. Any help you can give is greatly appreciated.

Thank you.

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Anonymous
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Re: CRS Reports

Reason Codes, when configured, are entered by agents when they explicitly transition to Logout state or to Not Ready state. In these cases, reason codes are stored in the ASDR. You can create a custom report to show information about reason codes.

This URL shoul help you:

http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c1693/ccmigration_09186a00801d6f89.pdf

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