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New Member

CRS Scripting for email alerts

Does anyone know the steps for setting up an email alert in a script? I want to send an email from a script to the Engineers when a caller get to the "System Trouble" step in the script.

4 REPLIES
New Member

Re: CRS Scripting for email alerts

Hi,

You can use email components available in CRS script editor to

1. create,

2. attach

3. send email.

you can have the information related to a call in defined variables and attach the same information to email.

hth,

Regards,

Iftikhar Ahmed

New Member

Re: CRS Scripting for email alerts

The Attached script might help you to understand how to send an email notification for a CRS script.

Regards

\Søren Lavard

New Member

Re: CRS Scripting for email alerts

Thank you. This helped alot.

New Member

Re: CRS Scripting for email alerts

Don't forget to rate... ;-)

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