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New Member

CRSAdmin Role

Hi,

I have asked this question some time ago and didn't have a good answer.

What role should I assigna to crsadmin? Most of the answer I was given was CTI.

As you know, there are several CTI roles. Anybody know which one is a must?

Thanks,

2 REPLIES
New Member

Re: CRSAdmin Role

This CRS admin user need to be enabled with administrator capability in CRS user management.

Super Bronze

Re: CRSAdmin Role

Hi

CRSAdmin doesn't need any roles at all.

It's used solely to authenticate to the appadmin pages.

We often set CRSAdmin up with an associated phone/IPCC Extension so we can use it as a test Supervisor/Agent/Reporting account, but it doesn't need any roles at all.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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