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CSA on CCX 7

I need to load the latest CSA onto a CCX7 server.  We do not have the Management Console.  What is the latest version that supports a standalone version of the CSA?

1 ACCEPTED SOLUTION

Accepted Solutions

Re: CSA on CCX 7

Yes there is. It's under CUCM 4.3.

Note that, unless it's CCX specific, all other software will come from the CUCM downloads page. i.e., OS patches, BIOS updates, CSA

Here's where you choose policy or system

http://tools.cisco.com/support/downloads/go/Model.x?mdfid=280771554&mdfLevel=Software%20Version/Option&treeName=Voice%20and%20Unified%20Communications&modelName=Cisco%20Unified%20Communications%20Manager%20Version%204.3&treeMdfId=278875240

And here's the latest version:

http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=3.1(7)&mdfid=280771554&sftType=Security+Agent+System+Software+for+Unified+Communications+Manager/CallManager&optPlat=&nodecount=2&edesignator=null&modelName=Cisco+Unified+Communications+M...

Anthony Holloway

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4 REPLIES
New Member

Re: CSA on CCX 7

not sure if this will answer your question completely but you can get the information regards UCCX to CSA compatibility in the "Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware Compatibility Guide" here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Regards

Super Bronze

Re: CSA on CCX 7

Hi

That PDF will list the supported versions for your version/SR of UCCX.

When you go to download it, you should find there are two available downloads - a 'Standalone' version (basically CSA with a canned policy specific for UCCX and CCM, which doesn't require the management console), and a downloadable policy for customers who have the full CSA product purchased.

Regards

Aaron

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Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: CSA on CCX 7

At least I know I was looking tin the correct place....

When I go to download these, I do not get offered an option for a standalone version?

I went to the following URL:

http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=5.2.0.282&mdfid=280962148&sftType=Security+Agent+%28CSA%29+Software&optPlat=&nodecount=7&edesignator=null&modelName=Cisco+Security+Agent+Version+5.2&treeMdfId=278065206&modifmdfid=null&im...

Is there another place I should look for this?

Re: CSA on CCX 7

Yes there is. It's under CUCM 4.3.

Note that, unless it's CCX specific, all other software will come from the CUCM downloads page. i.e., OS patches, BIOS updates, CSA

Here's where you choose policy or system

http://tools.cisco.com/support/downloads/go/Model.x?mdfid=280771554&mdfLevel=Software%20Version/Option&treeName=Voice%20and%20Unified%20Communications&modelName=Cisco%20Unified%20Communications%20Manager%20Version%204.3&treeMdfId=278875240

And here's the latest version:

http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=3.1(7)&mdfid=280771554&sftType=Security+Agent+System+Software+for+Unified+Communications+Manager/CallManager&optPlat=&nodecount=2&edesignator=null&modelName=Cisco+Unified+Communications+M...

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
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