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CSD 8.5(1) Barge/Intercept when using VPN Client

Page 1-19 indicates CSD Barge/Intercept work with IP Communicator

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/design/guide/uccx80srnd.pdf

Supervisor is on VPN Client running CSD 8.5.1.214/IP Communicator 8.6.1  is trying to Barge/Intercept a Agent on VPN with CAD 8.5.1.214/IP Communicator 8.6.1 however the Supervisor's intercept/barge is grayed out.  They are logged into CAD,  CSD Barge/Intercept works fine when CSD is on LAN, just fails when CSD is running with VPN Client. Windows XP SP3.

THe problem is only with VPN client.  Is this a supported scenario? Why would Supervisor using the VPN client prevent them from using Barge/Intercept//Voip Monitor?

UCCX  8.5(1)SU2

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CSD 8.5(1) Barge/Intercept when using VPN Client

I opened TAC case SR 619827671

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