Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CSD + CAD agent software always disconnect

 

Hi

Good day


Can anyone help for the below issues

 

  1. CSD + CAD agent software always disconnect ( 10 to 15 times Per hour ) and not recovered automatically and shows CRS failure in CSD.
  2.  Connection lost or timeout with UCCX server.(attached)
  3. IPPA always disconnect and shows error (attached).

 

Cisco Unified CCX Administration System version: 8.5.1.10000-37 -virtualised Esxi 5.0 - Stand alone server - Users on CUCM by LDAP
 
 

 

1 REPLY

You are running the baseline

You are running the baseline version of UCCX 8.5(1) which is a bad idea. There were several nasty  bugs in the original 8.5 release.  Install 8.5(1)SU4 (8.5.1.11004-25), update the CAD clients and try again.  Also check for any firewalls between your phones/CAD and the UCCX server.

 

-Steven
 

Please help us make the communities better. Rate helpful posts!
85
Views
0
Helpful
1
Replies
CreatePlease login to create content