Csd Email

[Saeed Syed]

Old emails are not clearing up after deleting them directly from exchange folder.  Showing up in CSD. Any help will appreciated.

Thanks.         

[Saeed Syed]

run uccx sql db_cra select * from EEMActiveEmail

All of the UID’s for these emails were negative values, therefore the command “utils uccx eemtables cleanup uid ” was failing due to defect CSCuh23009:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCuh23009

To work around this defect, I removed the queued emails based on the date opposed to the UID:

utils eemtables cleanup normal 47 12/3/2013 queued

The above command removes all emails that are queued (stuck in CSD) for the CSQ ID 47 before 12/3/2013.