- Is this a high availability environment ? if yes make sure you restart these services on both the serveres
- At the bottom of the tool you can see if CSD is "IN service" or "Partial Service" if you double click, it opens up a tab showing the status of connection to all the services the tool is talking to. Everything should be active if in there Recording and statistics service shows inactive then either the service is not accepting any connection or workstation is not able to talk to that service.
- Also Confirm if you can telnet from the work station into the port 3003 of UCCX box. This is the port for RASCAL
I am running a single server, no HA. So, I tried just rebooting the server and the problem persists. At this point, I think I will just open a TAC case. Thanks for you help on this. I will post what the solution turns out to be.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...