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New Member

CSD showing wrong statistics

How it is possible for an agent to have Total Talking time is greater than Logon Time? This is showing up in the real time reports via the supervisor desktop?

Check the attached snapshot.

1 REPLY
New Member

Re: CSD showing wrong statistics

- check the RTR's CSQ statistics to see if the call shows in queue.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080449ecf.shtml

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