Note that "calls presented" to the CSQ include all calls presented to the CSQ even if an agent did not handle the call. The Agent Summary Report shows only ACD calls handed by an agent.
This would explain why the CSQ report has a larger number of calls than the Agent Summary Report. When comparing UCCX reports its important to compare the field definitions to ensure they are adding up the calls the same way. The CRS Historical Reports Users Guide has the field definitions for all UCCX reports. It can be found on CCO at:
http://www.cisco.com/application/pdf/en/us/guest/products/ps6488/c1626/ccmigration_09186a00804a2a20.pdf
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