CSQ IP ICD Realtime reporting shows calls in queue wrong
Realtime reporting shows that calls are in queue but there is no one in queue for sure. They resides in the queue until i restarts the cra engine, then the statistics is resetted. I do not know if it happens when heavy load appears on the server or if it is randomly. I have enabled debugging on Jtapi and Mivr but it is almost impossible to check the log files since i don´t know specifically what to look for and i do not know exactly when the call got "stucked" in the queue. IPCC Express 3.5(2)is the platform used
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...