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CSQ IP ICD Realtime reporting shows calls in queue wrong

Realtime reporting shows that calls are in queue but there is no one in queue for sure. They resides in the queue until i restarts the cra engine, then the statistics is resetted. I do not know if it happens when heavy load appears on the server or if it is randomly. I have enabled debugging on Jtapi and Mivr but it is almost impossible to check the log files since i don´t know specifically what to look for and i do not know exactly when the call got "stucked" in the queue. IPCC Express 3.5(2)is the platform used

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Re: CSQ IP ICD Realtime reporting shows calls in queue wrong

There's a Troubleshooting Technote article on troubleshooting calls stuck in queue:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801c82ea.shtml

and one that details the traces required to debug calls stuck in queue:

http://www.cisco.com/en/US/customer/products/sw/custcosw/ps1846/products_tech_note09186a0080449ecf.shtml

Hope these help.

-Jon

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