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CSQ name not showing in CAD

This was working on Friday. The ID and Name would come up in CAD. Now the ID is there but no name. Any idea how this could happen?

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Re: CSQ name not showing in CAD

Agent or CSQ does not appear in Cisco Desktop Administrator

Symptom After adding an agent or a contact service queue (CSQ) in CRA Administration, the agent or the CSQ does not appear in the Cisco Desktop Administrator.

Possible Cause The Cisco Desktop Administrator is automatically updated periodically to reflect configuration changes that are made in CRA Administration. This periodic update might not have occurred yet.

Recommended Action To force an update, from the Cisco Desktop Administrator, choose Locations > Setup and then click Synchronize Directory Services.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_troubleshooting_guide_chapter09186a0080193f35.html#1062732

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