I have seen a couple of other discussions regarding this subject but uncertain if my query falls into the same bracket.
We have agents receiving calls from multiple skills using the same script. Previously, the Call Display Window on CAD shows
I have recently added a new skill in to the same script us existing skills. Everything works as intended with the exception that the Route Point & CSQ are not displayed. It is the CSQ I'm most interested in as the agents use this to identify the type of call.
When creating new skills I have never previously had to do anything different to have this information is displayed. All other skills using the same script and with the same setup on CRSAdmin include the CSQ where the information is correctly displayed.
Our UCCX system is v 7.0(1)SR05_Build504
CAD Agent is v6.6(1) Build 18.104.22.1680
I have seen other discussions where the solution is to add an enterprise parameter. Not sure whether my query is the same since the existing skills using the same script work as required, it is only the new skill recently created that has the problem.
Yes, the config looks good. I have double checked it against another skill where the CAD display is correct, and there are no differences. Calls are passed to the agent correctly, it's just the detail in the CAll Display that is the problem. I checked CSD and likewise that looked correct as well. See attached screenshot.
Do you know in which log files the Call Display is logged?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...