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CSQ or SKILL Information in IP Phone Agent

Hi,

I'm using IPCC Express Enhanced 4.0.4 with 9 CSQ and 10 Skills

Is possible for the agent see what the CSQ or Skill was choosed by te caller using the IP Phone Agent with CDA 6.1.4

I wanna have the same information displayed in the Figure 5. Cisco Unified Phone Agent Skill Statistics Display available in the following link, but I think is only available in the 4.5 Version (Is correct ?)

http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_data_sheet09186a0080091de7.html

Thanks in Advanced

Andre Lomonaco

1 ACCEPTED SOLUTION

Accepted Solutions
Bronze

Re: CSQ or SKILL Information in IP Phone Agent

Yes, it's only available in version 4.5

1 REPLY
Bronze

Re: CSQ or SKILL Information in IP Phone Agent

Yes, it's only available in version 4.5

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