I'm using IPCC Express Enhanced 4.0.4 with 9 CSQ and 10 Skills
Is possible for the agent see what the CSQ or Skill was choosed by te caller using the IP Phone Agent with CDA 6.1.4
I wanna have the same information displayed in the Figure 5. Cisco Unified Phone Agent Skill Statistics Display available in the following link, but I think is only available in the 4.5 Version (Is correct ?)
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...