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CTI data and CAD agent details capture in Database

Hello,

I am trying to run a feedback script for a support group.  After support call is over agent formward call to a trigger where caller listen a prompt to define feedback in term of good or bad. I have sql DB integrated to capture details.

I am able to see caller details and feedback details but i am not able to capture any details about agent ID.   Agent ID is important for me to corelate the feedback.

looking help to capture whole CTI including agent ID in database.         

Thanks 

Saurabh       

Thanks Saurabh
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CTI data and CAD agent details capture in Database

In the first script, at the point where you perform your Select Resource, set Connect = No, and then you can store the Agent ID in the caller's session object.  In the second script, you can recall the session object and the value inside of it.

Anthony Holloway

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Anthony Holloway

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