CTI desktop automatically logout and try login

[hari chandran]

Error: atleast one component of the cisco icm software cti os system is offline. cisco desktop will automatically attempt to reconnect

Please list me the under wat all the reason we will get this error in CTI desktop.. i have attached the shap shot also..

Awaitng to response

[Sunil_Vs1]

• Network glitches- if there are any communication issues between your agent desktop and the PG/CTI OS server
  
•   If CTI server is down or CTI server bounce
  
•   CTI OS server restarts/down
  

It should be easy to find out the reason looking at the server and desktop logs. Perhaps you may see the problem in the event viewer logs(both server and desktop).

If it’s not happening with all the reps at the same time, you may have to take a look at the ICM and CTI OS configuration. This could be the last thing to check if you don’t see any of the above listed problems-Glitches/restarts/crash.

[ln33147]

Hi,

I have the same exact issue. what is its cause and how to fix it? I tried to restart the ctios service with no luck.

Thank you,

Lara

[Chintan Gajjar]

first of all, check your CTIOS server. it should be active.

check CTI server, it also should be active.

check your PG if they are active.

also please do share your client logs to check what is happening.

Regard

Chintan

[ln33147]

Hi Chintan,

Restarting my PC has solved the problem, it was a client side issue not server side.

Thank you,

Regards,

Lara