We have a database where we have Employee information which needs to be popped up at the agent screen when the call comes to the agent.
We are confused to find the way to do this. Please give us any kind of reference document(s) or any suggestions what so ever so that we can take the inputs from the database and pop that to agent screen.
Thanks for looking into this, but i dont think the url is helpfull for us as it dont talk about the way to do this.
We have reffered few documents on CCO but we havent reached on conclusion yet.
Do u have any document which says specifically about IPCC express?
as we have reached the point where we see any static value on the CAD, however when we store some information(after fetching from database say employee number) in local variable and try to push that to CAD we just get blank on data field corresponds to the CAD variable.
You can add more variables that you can populate in your script with the values that you have read from your databases.
You have to use 'Cisco Desktop Administrator'. You must add new variables in 'Enterprise Data Configuration' -> 'Enterprise Data'. Here you can ceate new variables and reference those variables in the Script Editor through the node 'Set Enterprise Call Info'.
With this process, you can populate the new variables with your database data and show the data in Cisco Agent Desktop.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...