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Community Member

CTI: Make Call and no Outbound Dialer existed

Hi All;

If we have IPCCE ver 7.0 and we do no t have Outbound Dialer existed, then is it possible to use the Make Call at the CTI Client to do outside call? If yes, then it will return the call result (busy or no answer) so we can use this result to update our application (CRM)?

Any help?

4 REPLIES
Cisco Employee

Re: CTI: Make Call and no Outbound Dialer existed

Hi Bilal,

with CTIOS Toolkit you get CTI return codes, which would mean you would need to match then them with your CRM and CTI application to continue using Makecall, with Outbound all this is done transparently for you and you get Outbound result codes.

Regards,

Riccardo

Community Member

Re: CTI: Make Call and no Outbound Dialer existed

Hi Riccardo;

That means if I do not have outbound then I can do MakeCall but this need to be arranged in the CTIOS Toolkit, correct?

Regards

Bilal

Community Member

Re: CTI: Make Call and no Outbound Dialer existed

Hi Ricardo;

Still waiting your kindly help to explain the above if u can.

Regards

Bilal

Cisco Employee

Re: CTI: Make Call and no Outbound Dialer existed

Hi Bilal,

yes in the CTI Toolkit and maybe also in the back end application.

Regards,

Riccardo

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