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CTI OS Agent Desktop and IP Phone Login...

Hi all,

Is there any way to use IP Phone Login or anything similiar to log agents into the Skill Groups via the handset if/when the CTIOS Toolkit desktop is not available? (Computer problems etc...)

We're using IPCC Enterprise 7.1(4).

Thanks

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Hall of Fame Super Silver

Re: CTI OS Agent Desktop and IP Phone Login...

The IP Phone Agent service is only supported with CAD not CTI OS. I belive Cisco Advanced Services has an application similar to IP Phone Agent, so you'll need to contact them for it.

HTH,

Chris

1 REPLY
Hall of Fame Super Silver

Re: CTI OS Agent Desktop and IP Phone Login...

The IP Phone Agent service is only supported with CAD not CTI OS. I belive Cisco Advanced Services has an application similar to IP Phone Agent, so you'll need to contact them for it.

HTH,

Chris

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