. When I am geting call on CTI OS agent desktop, the caltype is appearing as PREROUTE_ACD_IN instead of the last calltype used by the script. I have different calltype for each cuctomer option. I was expecting this same calltype will appear on calltype column in cti os client because this will help the agent to know which option the customer has selected. Please let me know this is possible or do I need to use PV to see the last calltype.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...