I'm currently trying to set up some reason codes for 'Not Ready' and 'Logout' States. The 'Not Ready' reason codes seem to work fine but when I try to logout to test the logout reason codes, the CTI OS agent desktop just crashes. In the Agent Desktop Settings in ICM, if 'logout reason required' is unticked then it does not crash but then no reason codes appear either. Unfortunately, it is not providing any error messages or codes, so I can't troubleshooot properly. Using ICM 6 and CTI OS 6.0.0 sr3. Any help will be highly appreciated.
Funny. We are having the exact same issue at a client. One of my colleagues has a TAC case open on this with no apparent resolution yet. We will keep you posted and if you find out anything, let me know too. Thanks.
Export your Cisco Systems, Inc. Registry to a .txt file and see if you have a hidden blank registry key. See below for the issue we had. You couldn't see this blank key with Regedit but could see it in a .txt file or by using regedt32. We deleted the blank key using regedt32 and all is fine now.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...