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CTI OS Desktop and CAD ?

Our UCCE environment currently utilizes Cisco Agent Desktop. We have a request from a third party application to have CTI OS Desktop for integration with their product (AmCom). Can we have both CTI OS desktop and CAD running? If so, can I assume that they need to be running on separate PGs?

I am having trouble location this documentation on Cisco's site...

thanks,

Brian

SYSTEM VERSIONS

ICM 7.2(5)

CTIOS 7.2.(5)

CAD 7.2.1 (premium)

CCM  6.1.2.1000-13

IVR 5.0(2)SR02_Build045

2 REPLIES

Re: CTI OS Desktop and CAD ?

They can run concurrently, however those agents using CTIOS will have a more 'limited' experience as CAD uses middleware to enhance the agent experience.

david

Green

Re: CTI OS Desktop and CAD ?

Can we have both CTI OS desktop and CAD running? If so, can I assume that they need to be running on separate PGs?

You can. They can be on the same peripheral. From the Cisco Ordering Guide ...

Regards,

Geoff

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