I have had this issue sometime when the agent suddenly cannot log on to the selected device although that it worked the day before. The solution was then to do a hard resett (pull the powercord) on the hard phone so it did a total reboot and reregistered to call manager. Then it worked again to log on to the device. Try this
i wana thank you all for your responses,they were really very helpful.The login problem has been sorted.i had to associate the device with icm in the Application User page of User Management in the CCM as suggested by Branmill in his response.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...