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New Member

CTI OS Query

Hi,

Why can't I make a call while the agent is in a ready/available state?

Similarly, why can't I logout an agent while in ready/available state?

Thank You,

-Bhaskar.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: CTI OS Query

Hi Bhaskar,

agent state transition is dictated by GED188 document, and basically you could not perform a call when in a ready state to avoid being reserved for another incoming one.

Same goes for the logout, you could not do it while you are in a state where you might be reserved for a call.

Regards,

Riccardo

2 REPLIES
Cisco Employee

Re: CTI OS Query

Hi Bhaskar,

agent state transition is dictated by GED188 document, and basically you could not perform a call when in a ready state to avoid being reserved for another incoming one.

Same goes for the logout, you could not do it while you are in a state where you might be reserved for a call.

Regards,

Riccardo

New Member

Re: CTI OS Query

Riccardo,

Thanks for the clarification. I appreciate it.

-Bhaskar

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