This isn't possible with the out-of-the-box CTIOS software, but it's definitely doable via CTIOS customizations. Another alternative would be switching to CAD software, which allows you to set different reason code lists for different agent groups.
I'm not sure thats exactly correct. You have to define Not Rady Reason codes in the registry for CTIOS, not just in ICM. This coupled with the fact that you can indeed create new connection profiles, which is where the Reason codes are confiugred. I believe you can make multiple connection profiles, and tell the agents to choose the correct one. I may be wrong though, I haven't tried.
At my last project we build some middleware between the CTIOS server and the CTIOS desktop, this middleware allowed you to pick a profile and depending on the profile you got certain functionality, including certain reason codes. However, the reason codes still had to be in the registry of the CTIOS server.
Connection profiles allow you to set CTIOS server IP's, port numbers, and a few other settings. Not Ready and Logout reason codes are in a separate part of the registry. You can only configure one list of these per CTIOS.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...