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CTI OS server & queue

I've got IPCC 5.0 SR13 and CTI OS 5.1 01119. Periodically CTI OS server fails. In the logs of CTI Server I can see:

03:23:28 cg1A-ctisvr Trace: SessionProtocol::ProcessWriteEvent - session CTIOSServer (SessionID 226), Retransmission succeed:

MsgType QUERY_SKILL_GROUP_STATISTICS_CONF Size = 604 numXmit = 1 in 984 milliseconds

(11 msgs in the queue, max:3000)

When the number of messages in the queue

is very big (about 2000) CTI OS agents can not change their statuses, real-time reporting is not correct and then they all are logged out.

Is anyone has any suggestions?

P.S. No problem with CAD...

1 REPLY
Anonymous
N/A

Re: CTI OS server & queue

You might be running into a bug here. The error message looks similar to the one in CSCsa43684

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