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New Member

CTI OS Toolbar agent status remains in communication after a call

Custom Toolbar using CTI OS CIL.

After a call, toolbar remains stuck in "in communication" state.

Using Supervisor desktop, we can see that the agent is see also as "in communication" and that no call were sent to him, meaning that the logger also see the agent as "in comunication".

But using phone agent can still make or receive direct calls.

Sometimes hang up/hang on action seems to unblock the situation.

But rest of the time the CCM extension need to be reset.

Any idea?

2 REPLIES
Silver

Re: CTI OS Toolbar agent status remains in communication after a

What is the version of CTI Toolkit?

Is this happening to a single agent or multiple agents?

New Member

Re: CTI OS Toolbar agent status remains in communication after a

Hey, thanks to reply, but finaly i opened a TAC SR.

Anyway, multiple agents are impacted, it's random.

I have to enable Logs and send them to TAC.

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