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CTI/PG Server restarts if Agent is deleted from Agent Explore AW/HDS

Hi,

We have IPCC 6.0 Enterprise single site setup, whenevet we try deleting agent PG/CTI server restarts, not only one side both the side restarts. same problem happened more than two to three times

checked in the even viewer shows some errors : EventID : 49155

Fail: Assertion failed: (index>=0)&&(index<CLIENT_CB_HASH_SIZE). File:y\icm\pg\ctilink\ctisrvr\ctiappl.h Line 220.

and Dr Watson error :

{ Application exception occurred:

App: (pid=3204)

When: 8/30/2007 @ 01:13:47.890

Exception number: 80000003 (hardcoded breakpoint)

*----> System Information <----*

Computer Name: CADPG1

User Name: SYSTEM

Number of Processors: 1

Processor Type: x86 Family 6 Model 11 Stepping 1

Windows 2000 Version: 5.0

Current Build: 2195

Service Pack: 4

Current Type: Uniprocessor Free

Registered Organization: Phoenix Global Solutions

Registered Owner: Administrator }

Regards,

Shiv

1 REPLY
Bronze

Re: CTI/PG Server restarts if Agent is deleted from Agent Explor

It looks like a bug, try this bug id - CSCma29895

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