We have a requirement for the uccx that when there is an incoming call, if the call did not be answered within 20 seconds, the call will be diverted to an mobile regardless how many agents are available to answer the call.
We tried to enter the mobile number in the "forward no answer" field in all the CTI ports extensions, but the call will not be diverted even though the CSS is correct.
But I think the call only be queued when there is no agent available.
When I run the reactive script debug, the call stop at "connected" step and will not go to the "queued" step until all the agents status changed to not ready, which is not what we want. If there are 3 agents available, the call ring each agent for 15 seconds, the call will be diverted to the mobile after 45 seconds.
If it is impossible to modify the setting on the CTI port in CUCM, is there any way when can check the ringing time under the "connected" step?
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.