Can anyone explain to me why when I create cti ports I have to add those cti ports to an application user and sometimes I don't need a cti port associated to an application user in cucm version 8. For example when we configure 911 we created a cti route point, and cti ports for CER server but no application user was not associated in cucm. Where as when we added our ucce call center we created cti route point, cti ports and created two application user called one use was associated cti ports and other ucce components such as cvp or I've and another application user with cvp and cisco desk phones what's the difference when you do associate cti ports to application user and when you don't associate them?
All CTI based applications need to have CTI RP and Ports associated with corresponding app user, for CER you do need to associate CTI RP and CTI ports with the app user, otherwise they don't register and don't work. Are your CER ports showing registered? If so they are associated with either application or end user.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...