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New Member

CTI Ports not registered in UCCX

Hi,

We have a UCCX primary server and a secondary server. We have created 8 new CTI ports for new application ported and created a new call control group.The existing 20 CTI ports are working fine.

From the Call manager we can see these 8 new CTI ports got regsitered with Primary UCCX and showing "UNKNOWN" for secondary UCCX server.Any comments please.

-Krishna

2 REPLIES
Cisco Employee

Re: CTI Ports not registered in UCCX

Hi,

Kindly confirm the status the unified CM telephony subsystem of the Second server and it should be in service.

Verify if the secondry CTI ports are associated with jtapi_2 user in call manager and if not manually associate them.

You may also check the JTAPI consistency by running the JTAPI resyns(after hours).

HTH

Rajiv

New Member

Re: CTI Ports not registered in UCCX

Hi All,

The problem got resolved by re-starting the Call manager CTI mananager service.

Thanks

Krishna Mohan

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