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Community Member

CTI R.P

Hi - Facing issue with CTI Route Point in CUCM 8.5, where it is not getting Register

Created CTI Route Point with Proper Device Pool

Associated the same to PG user

Added the same in Dialled Number with CUCM RC and associate call Type and Script

Added the same in Agent Target Rule  with CUCM RC

Reset the CTI R.point and deassictae the same in PG user - Still No go

Please let me know alternate T.shoot/logs to find exact cause of this issue

SIVANESAN R

SIVANESAN R
4 REPLIES

CTI R.P

Hi,

are the other CTI RP's - if any - registered?

G.

Community Member

CTI R.P

This is the first time i am trying to register.

Previously we used to have ICM Dial Number Plan for Tansfer and conference.

SIVANESAN R

SIVANESAN R

CTI R.P

DNP is the best way to do transfers and confereces, why are you going away from them?  Can you post the jtapi log to see what it is saying about this RP?

david

Community Member

CTI R.P

I will update you tomorrow

SIVANESAN R

SIVANESAN R
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