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New Member

CTI Route Point not registering with CCM

Hi,

I have IPCCE 7.0, IPIVR 3.5 and CCM 4.1 setup. I am trying to add a new CTI Route Point for the Dialed number but it is not registering with the CCM. I have associated it with the JTAPI user for the CCMPG and created the dialed number in AW but still no luck. Any suggestions?

George

3 REPLIES
Cisco Employee

Re: CTI Route Point not registering with CCM

Hi George,

were you using the same number before? Was it completely removed if so?

Check in the Call Manager route planner, just add and remove it and then try again if it still doesn't.

Regards,

Riccardo

New Member

Re: CTI Route Point not registering with CCM

George,

Make sure you have associated the CTI Routepoint with the PG User not the IPIVR Jtapi user.

It sounds like it is associated with the wrong account.

New Member

Re: CTI Route Point not registering with CCM

Thanks Jason,

That was exactly what i had done but then had rectified it myself later. Thanx for your help.

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