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Community Member

CTI Server Not Failing Over With Public Interface Failure

I have 2 proggers configured in duplex and everything seems to be configured properly. I have a cross over cable connected between the proggers for the private connection.

active services including CTI Server on Side A fails over to Side B and vice versa when the processes are shutdown in node manager.

When I disconnect the network cable from the public interface on either server the CTI Server process never fails over automatically and remains active.

has anyone experienced this scenario and can offer any advice?

5 REPLIES

Re: CTI Server Not Failing Over With Public Interface Failure

Hi,

when you installed your software, which method have you used, name resolution or ip resolution?

Regards

Re: CTI Server Not Failing Over With Public Interface Failure

Can you post the registries of both servers?

david

Community Member

Re: CTI Server Not Failing Over With Public Interface Failure

I am using name resolution with host file entries

Re: CTI Server Not Failing Over With Public Interface Failure

Hi,

could you ping to private server name?

Then you can verify if the ip matchs with the ip of private network.

Regards

Community Member

Re: CTI Server Not Failing Over With Public Interface Failure

This has been identified as a bug by Cisco - "CSCsx40043 - CG Failover does not failover properly on a public network outage"

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