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New Member

CTI Toolkit Agent Desktop 8.0(1) has stopped working

Hi ,

Unable to run the CTI OS Client on Agent PC. getting below error message.

CTI OS Client version: CTIOS8.5(3)

I have enabled the Trace throgh Regedit and please find the same.

02/26/14 11:59:51.087  CTIOSTrace - InitInstance(), Creating window for message processing...

02/26/14 11:59:51.091  CTIOSTrace - InitInstance(), Created window.

02/26/14 11:59:51.091  CTIOSTrace - InitInstance(), Starting message pump...

02/26/14 11:59:51.091  CTIOSTrace - CConnectionMonitor::MonitorThread()

02/26/14 11:59:51.091  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 0 Connections.

02/26/14 11:59:51.103  CTIOSTrace - CConnectionMonitor::AddClient(CTIOSSoftphone.exe_200_4732).

02/26/14 11:59:51.103  CTIOSTrace - CConnectionMonitor::AddClient, Adding Connection 0, (CTIOSSoftphone.exe_200_4732)

02/26/14 11:59:51.103  ********* Started logging facility for CTIOSSoftphone.exe_200_4732 *********

02/26/14 11:59:51.103  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting for list to be modified

02/26/14 11:59:51.103  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 1 Connections.

02/26/14 11:59:51.104   200  CTIOSSoftphone  Thd(4852)  LogWrapper::Start, ServerMonitorThread started successfully.

02/26/14 11:59:51.104   200  CTIOSSoftphone  Thd(4852)  LogWrapper::Start, Debug Output is OFF.

02/26/14 11:59:51.104   200  CTIOSSoftphone  Thd(4852)  LogWrapper::Start, Screen Output is ON.

02/26/14 11:59:51.104   200  CTIOSSoftphone  Thd(4852)  LogWrapper::Start, WaitThread started successfully.

02/26/14 11:59:51.104   200  CTIOSSoftphone  Thd(4852)  LogWrapper::Start, WaitCurUserThread started successfully.

02/26/14 11:59:51.104   200  CTIOSSoftphone  Thd(4852)  CCommon::CCommon()...

02/26/14 11:59:51.105   200  CTIOSSoftphone  Thd(4852)  CComSession::CComSession()...

02/26/14 11:59:51.105   200  CTIOSSoftphone  Thd(4852)  CComSession::FinalConstruct()...

02/26/14 11:59:51.105   200  CTIOSSoftphone  Thd(4852)  CObjectManager::CObjectManager()

02/26/14 11:59:51.105   200  CTIOSSoftphone  Thd(4852)  CEventPublisher::CEventPublisher()

02/26/14 11:59:51.105   200  CTIOSSoftphone  Thd(4852)  CSessionManager::CSessionManager()

02/26/14 11:59:51.105   200  CTIOSSoftphone  Thd(4852)  CCilServiceEvent::CCilServiceEvent()

02/26/14 11:59:51.105   200  CTIOSSoftphone  Thd(4852)  CCtiOsSession::CCtiOsSession()

02/26/14 11:59:51.105   200  CTIOSSoftphone  Thd(4852)  CCilServiceEvent::SetService( 05D223B4 )

02/26/14 11:59:51.106   200  CTIOSSoftphone  Thd(4852)  CCilServiceEvent::StartReceiver()

02/26/14 11:59:51.106   200  CTIOSSoftphone  Thd(4852)  CCilServiceEvent::StartReceiver, Acquired Lock

02/26/14 11:59:51.106   200  CTIOSSoftphone  Thd(4852)  CEventPublisher::SetSession( pSession(05D22350) )

02/26/14 11:59:51.106   200  CTIOSSoftphone  Thd(4852)  CCtiOsSession::AddCallEventListener( 05D22838 )

02/26/14 11:59:51.106   200  CTIOSSoftphone  Thd(4852)  CEventPublisher::AddCallEventListener( Listener(05D22838) )

02/26/14 11:59:51.106   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread()

02/26/14 11:59:51.106   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 11:59:51.106   200  CTIOSSoftphone  Thd(4852)  CCtiOsSession::AddSessionEventListener( 05D2283C )

02/26/14 11:59:51.106   200  CTIOSSoftphone  Thd(4852)  CEventPublisher::AddSessionEventListener( Listener(05D2283C) )

02/26/14 11:59:51.107   200  CTIOSSoftphone  Thd(4852)  CCommon::CCommon()...

02/26/14 11:59:51.107   200  CTIOSSoftphone  Thd(4852)  CComDTMF::CComDTMF()...

02/26/14 11:59:51.107   200  CTIOSSoftphone  Thd(4852)  CComDTMF::SetDTMF()...

02/26/14 11:59:51.107   200  CTIOSSoftphone  Thd(4852)  CCommon::CCommon()...

02/26/14 11:59:51.107   200  CTIOSSoftphone  Thd(4852)  CCtiOsSession::AddAllInOneEventGenericListener( 05D245F4 )

02/26/14 11:59:51.107   200  CTIOSSoftphone  Thd(4852)  CEventPublisher::AddAllInOneEventGenericListener( Listener(05D245F4) )

02/26/14 11:59:51.123  CTIOSTrace - CConnectionMonitor::AddClient(CTIOSSoftphone.exe_200_680).

02/26/14 11:59:51.123  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting for list to be modified

02/26/14 11:59:51.123  CTIOSTrace - CConnectionMonitor::AddClient, Adding Connection 1, (CTIOSSoftphone.exe_200_680)

02/26/14 11:59:51.123  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 2 Connections.

02/26/14 11:59:51.123  ********* Started logging facility for CTIOSSoftphone.exe_200_680 *********

02/26/14 11:59:51.123   200  CTIOSSoftphone  Thd(4852)  LogWrapper::Start, ServerMonitorThread started successfully.

02/26/14 11:59:51.123   200  CTIOSSoftphone  Thd(4852)  LogWrapper::Start, Debug Output is OFF.

02/26/14 11:59:51.124   200  CTIOSSoftphone  Thd(4852)  LogWrapper::Start, Screen Output is ON.

02/26/14 11:59:51.124   200  CTIOSSoftphone  Thd(4852)  LogWrapper::Start, WaitThread started successfully.

02/26/14 11:59:51.124   200  CTIOSSoftphone  Thd(4852)  LogWrapper::Start, WaitCurUserThread started successfully.

02/26/14 11:59:53.109   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 11:59:53.109   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 11:59:55.113   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 11:59:55.113   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 11:59:57.116   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 11:59:57.116   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 11:59:59.120   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 11:59:59.120   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:01.123   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:01.123   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:03.126   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:03.126   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:05.132   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:05.132   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:07.137   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:07.137   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:09.141   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:09.141   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:11.144   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:11.144   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:13.147   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:13.147   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:15.151   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:15.151   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:17.154   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:17.154   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:19.158   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:19.158   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:21.218   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:21.219   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:23.222   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:23.222   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:25.226   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:25.226   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:27.229   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:27.229   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:29.233   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:29.233   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:31.236   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:31.236   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:33.239   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:33.239   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:35.243   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:35.243   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:37.246   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:37.246   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:39.250   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:39.250   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:41.253   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:41.254   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:43.257   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:43.257   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:45.261   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:45.261   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:47.264   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:47.264   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:49.268   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:49.268   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:51.303   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:51.304   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:53.308   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:53.308   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:55.311   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:55.311   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:57.314   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:57.314   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:00:59.318   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:00:59.318   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:01:01.321   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:01:01.321   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:01:03.325   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:01:03.325   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:01:05.329   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:01:05.329   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:01:07.332   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:01:07.332   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:01:09.336   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, GetNextEvent returned Status( 3 ), Event( Unrecognized MessageID: 0? )

02/26/14 12:01:09.336   200  CTIOSSoftphone  Thd(3532)  CCilServiceEvent::ReceiverThread, Calling GetNextEvent

02/26/14 12:01:10.711  CTIOSTrace - CConnectionMonitor::MonitorThread, Connection (CTIOSSoftphone.exe_200_4732) Abandoned

02/26/14 12:01:10.711  CTIOSTrace - CConnectionMonitor::RemoveClient, Removing Connection (CTIOSSoftphone.exe_200_4732)

02/26/14 12:01:10.711  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 1 Connections.

02/26/14 12:01:10.711  CTIOSTrace - CConnectionMonitor::MonitorThread, Connection (CTIOSSoftphone.exe_200_680) Abandoned

02/26/14 12:01:10.711  CTIOSTrace - CConnectionMonitor::RemoveClient, Removing Connection (CTIOSSoftphone.exe_200_680)

02/26/14 12:01:10.711  CTIOSTrace - CConnectionMonitor::MonitorThread, Posting Quit Message

02/26/14 12:01:10.715  CTIOSTrace - WndProc(WM_DESTROY)

Please help to find a solution.

Regards

Tibin Thomas

Everyone's tags (5)
10 REPLIES
New Member

Re: CTI Toolkit Agent Desktop 8.0(1) has stopped working

Hi

Please find the attached error message.

Client PC running on WIN7 64bit OS.

regards\tibin

Silver

CTI Toolkit Agent Desktop 8.0(1) has stopped working

This looks like windows problem to me...did you try changing compatibility settings and run as administrator for CTI client software?

HTH,
Dragan

HTH, Dragan
New Member

CTI Toolkit Agent Desktop 8.0(1) has stopped working

i have tried both way , but no luck . getting same error message.

regards\tibin

New Member

Re: CTI Toolkit Agent Desktop 8.0(1) has stopped working

Hi,

Is the supported third party softwares installed in the PC complies with BOM of UCCE 8.5, have a check. also confirm is any customization to CTIOS tool kit is done or its out of box

New Member

CTI Toolkit Agent Desktop 8.0(1) has stopped working

Hi Rajesh,

No customization on CTIOS client tool and agent PC also have CIPC installed.

regards\tibin

CTI Toolkit Agent Desktop 8.0(1) has stopped working

Hi,

what is the version of ICM, CTI OS and the CTI OS toolkit?

G.

New Member

CTI Toolkit Agent Desktop 8.0(1) has stopped working

I have seen this error message when compatibility is not set up correctly.

Or the last thing i would try is to remove it and try installing it again.

Make sure you delete all the component like silent monitoring and supervisor.

New Member

Re: CTI Toolkit Agent Desktop 8.0(1) has stopped working

I am having a strange issue wherein the application works fine when connected to our office network.  We are able to load the application in the desktop and have it connected to the required CTI server.

But the CTI ToolKit Agent Desktop does not even load in the Desktop when attempted outside of office, even with the system not connected to office network through VPN.
Anyone has come across such a issue ?

CTI Toolkit version - 8.0.1

UCCE env - 8.5.3

New Member

Re: CTI Toolkit Agent Desktop 8.0(1) has stopped working

Hi

Please find the running version.

ICM Version: Cisco ICM Maintenance Release ICM8.5(4)

CTIOS Server Version: Cisco CTIOS Maintenance Release CTIOS8.5(4)

I have tried the reinstallation by removing the application from ‘Control Panel’ plus also deleted the installation folders and Registry entry. Previously I have the CTIOS Client 8.5(3) now I added new maintenance patch CTIOS8.5(4), still facing the same issue.

Tried by removing the maintenance patch and keeping only base version (CTIOS Client8.0.1), but no luck.

trace attched..

regards\tibin

New Member

Re: CTI Toolkit Agent Desktop 8.0(1) has stopped working

CTIOS Client 8.0.1 doesn't support windows 7-64 bit. You need to have CTIOS Maintenance Realese 8.5.4 on top.

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